Shipping Guidelines

Carson’s Ribs are fully cooked, vacuum sealed and frozen. Your order will be packaged in a styrofoam cooler with dry ice. Ideally, the contents will arrive cool to the touch. You may safely refrigerate or freeze the ribs.

Please advise the recipient that perishables will be delivered and verify that someone will be available to collect the package. UPS will release the package by leaving it, even if no one answers the door.

Please provide correct and complete address information, including apartment or other identifying numbers. Neither Carson’s nor UPS can be held responsible for packages with wrong or incomplete addresses. Nearly all deliveries are made by 7PM.

BBQ Sauce packages are shipped via UPS Ground, arriving within 3-5 business days.

We reserve the right to postpone (maximum 48 hours) your requested delivery date in the event of bad weather in Chicago or in the recipient’s city. Please note that this occurs rarely.

We cannot ship outside of the USA, or to P.O. Boxes, A.P.O. or F.P.O..